Sales & Customer Service Specialist Position
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Compensation: $15/hr
Benefits: Health Insurance, 401K
Work Hours: Mon-Fri 9am-6pm. 40hrs/wk
Education: 4 Yrs College Degree
4 Years College Degree Required
Preferably Bachelors in Accounting, Math etc.
Submit your SAT scores and College transcripts
Hello and Thank You for your interest in the Sales & Customer Service Specialist position.
Here is a brief preview of the position including Job Duties, Salary and Benefits...
Our MISSION = To Transform Lives By Making People Feel Young, Beautiful & Confident & Build A Community
INTRODUCTION
We are a group of 6 Med Spa clinics in Texas and New Mexico. We specialize in non-surgical, non-ablative cosmetic laser procedures and other non-surgical procedures. Our primary service is Laser Hair Removal, but we also offer CoolSculpting, Ultrasonic Facials, Microneedling, Botox & Dermal filler injections.
COMPENSATION
The base pay is $15/hr. You will start at $12/hr for 1st 30 days then $15/hr thereafter
WORK HOURS
40 hours a week, 9 AM-6 PM Monday-Friday with 1 hour midday lunch break
JOB DUTIES
Sales Portion -
Requires and includes, but is not limited to the following:
Customer Service Portion -
Requires and includes, but is not limited to the following:
Other Duties -
As assigned will include, but are not limited to the following:
The Ideal Candidate Will:
Willing to Travel a PLUS – if needed to cover another clinic in an emergency
BENEFITS
After the completion of 90 days, you will be eligible for:
OTHER BENEFITS/PERKS
DRESS CODE
Business Casual OR Scrubs - blue or black color per company policy
If you have any questions, please contact HR Dept at
email = [email protected]
phone = 806-365-7729
Feel free to call anytime :)
Benefits: Health Insurance, 401K
Work Hours: Mon-Fri 9am-6pm. 40hrs/wk
Education: 4 Yrs College Degree
4 Years College Degree Required
Preferably Bachelors in Accounting, Math etc.
Submit your SAT scores and College transcripts
Hello and Thank You for your interest in the Sales & Customer Service Specialist position.
Here is a brief preview of the position including Job Duties, Salary and Benefits...
Our MISSION = To Transform Lives By Making People Feel Young, Beautiful & Confident & Build A Community
INTRODUCTION
We are a group of 6 Med Spa clinics in Texas and New Mexico. We specialize in non-surgical, non-ablative cosmetic laser procedures and other non-surgical procedures. Our primary service is Laser Hair Removal, but we also offer CoolSculpting, Ultrasonic Facials, Microneedling, Botox & Dermal filler injections.
COMPENSATION
The base pay is $15/hr. You will start at $12/hr for 1st 30 days then $15/hr thereafter
WORK HOURS
40 hours a week, 9 AM-6 PM Monday-Friday with 1 hour midday lunch break
JOB DUTIES
Sales Portion -
Requires and includes, but is not limited to the following:
- Receive inbound sales calls
- Close sales over the phone AND/OR
- convert leads to booked consults with appropriate Clinic Manager
- Manage inbound emails and online “contact us” form leads
- Contact lead and close sale AND/OR convert to qualified booked consult with appropriate Clinic Manager
- Monitor Dashboard - Performance
- Leads > booked = incoming calls taken, consults created and booked, consults schedule, LBAS
- Marketing KPI > Revenue by Marketing Report
- Sales Report – daily sales report
- Follow up calls and emails completed by proper protocol sequence
- Meet required sales and consult booking goals
Customer Service Portion -
Requires and includes, but is not limited to the following:
- Create Raving Fans
- Deliver WOW! Experience for Customers
- Prevent Customer Complaints by taking proactive steps before an issue escalates
- Resolve Customer Complaints
- Burn Patients
- Refunds
- Not Seeing Results
- Upset Clients
- Contract/Payment Issues
- BBB complaints
- Manage Online Reputation and Reviews
- Google, Yelp, Glassdoor, Facebook, etc.
- Follow protocol to complete and close Burn patient cases
- Follow protocol to address Refund Requests
- Manage and Monitor Customer Complaint Forms online
- Manage Upset Customers from Clinic Contact logs
Other Duties -
As assigned will include, but are not limited to the following:
- Administer proper Consults and Manage Expectations
- Be available as a backup Laser Tech for Amarillo Clinic
- Perform small treatments
- Ultrasonic Facials
- Small Area LHR
- CoolSculpting
- Manage Front Desk when applicable
- Help anywhere needed and as requested
- Corporate Projects
- Analytics
- Customer surprise gestures to ensure happy clients
- Misc activities not listed above
The Ideal Candidate Will:
- Have exceptional sales over the phone
- Demonstrate exemplary communication and listening skills
- Excel with exceptional phone etiquette
- Be professional and possess excellent problem solving coupled with conflict resolution
- Possess the ability to function and maneuver in multiple web based software programs
- Be a self-starter to ensure constant productivity
- Possess sales skills to ensure required sales and consult booking goals are met.
Willing to Travel a PLUS – if needed to cover another clinic in an emergency
BENEFITS
After the completion of 90 days, you will be eligible for:
- Health Insurance = Medical & Dental
- Life Insurance
- Holiday Pay - 6 paid holidays per year, eligible after working 90 days
- Vacation Days - After the completion of 1 year, you will receive 5 paid vacation days
OTHER BENEFITS/PERKS
- Free Cosmetic Procedures
DRESS CODE
Business Casual OR Scrubs - blue or black color per company policy
If you have any questions, please contact HR Dept at
email = [email protected]
phone = 806-365-7729
Feel free to call anytime :)